How we handle your information.
This policy explains what New Age Global collects through this website, why, and how it’s protected.
Information we collect
When you use the affiliation form, the contact form, or the member portal, we collect the details you provide directly, which may include your name, email address, phone number, company or entity name, and information about your role in the minerals trade (producer, buyer, agent, or affiliate).
We also collect basic technical information automatically, such as browser type and general usage patterns, to help us maintain and improve the site.
How we use your information
- To process affiliation applications and verify qualification status
- To respond to enquiries submitted through the contact form
- To manage registration payments and issue affiliation certificates
- To communicate updates about your membership, transactions, or relevant events
- To meet our legal and compliance obligations, including checks required under Diamond Board licensing frameworks
How we protect your information
We limit access to personal information to staff who need it to process your application or enquiry. Payment and identity verification steps, where required, follow the same security standards we apply to physical transactions: vetted counterparties, documented processes, and no unnecessary intermediaries.
Sharing your information
We do not sell personal information. We may share relevant details with regulatory bodies such as the Diamond Board where required for licensing or compliance, and with our verified logistics and security partners where necessary to complete a transaction you’ve requested.
Your rights
Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to access the personal information we hold about you, request corrections, and ask us to delete information we no longer have a lawful basis to retain. To exercise any of these rights, contact us using the details below.
Cookies
This site uses minimal, functional cookies to support core features such as the mobile navigation menu and form validation. We do not currently use third-party advertising or tracking cookies.
Changes to this policy
We may update this policy from time to time as our services or legal obligations change. The date at the top of this page reflects the most recent update.
Contact us about privacy
If you have questions about this policy or how your information is handled, reach us at info@newageglobal.co.za or +27 83 620 9606.